We truly hope our products bring light and clarity into your life. However, if you are not completely satisfied with your purchase, please review our return and refund guidelines below.
Overview
Our return policy is valid for 30 days from the date of delivery. If more than 30 days have passed, unfortunately, we are unable to offer a refund or exchange.
To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging.A valid receipt or proof of purchase is required.Please do not return any items to the manufacturer.
Non-returnable items:
Due to the nature of our products, the following items are not eligible for return:
- Crystals or ritual items that have been used or energetically activated
- Digital or downloadable content
- Gift cards
- Personalized or custom-made items
Partial refunds (if applicable)
Partial refunds may be considered under the following conditions:
- Items with visible signs of wear or use
- Items returned without original packaging
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment within 7–10 business days.
Late or missing refunds
Double-check your bank account.
Contact your credit card company (posting time may vary).
Contact your bank.
If the issue persists, please email us at [support@thecharmgala.com].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items that are defective or damaged.
To request an exchange, please contact our support team via email. We will provide the proper return address and exchange instructions for your order.
As our logistics network is optimized per order, return/exchange addresses may vary, and unauthorized returns may not be processed.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit upon return. If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping returns
To initiate a return, please contact our customer support team first. We will provide you with the appropriate return address and instructions based on your specific order.
We optimize our logistics for efficiency and sustainability, so return addresses may vary depending on the product. Unauthorized returns without prior confirmation may not be accepted.
Customers are responsible for return shipping costs unless the item is defective or damaged.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Need help?
We’re here for you. For questions regarding returns or refunds, please email us at:
📧 [support@thecharmgala.com]