Effective Date: [June 14, 2025]
Thank you for visiting [Charmgala Shop] ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from [thecharmgala.com].
1. Information We Collect
We may collect the following types of personal data:
- Account Information: Name, email address, billing/shipping address, phone number.
- Order Details: Products purchased, payment method (we do not store full card details).
- Technical Data: IP address, browser type, operating system, referral source.
- Cookies: For tracking site usage, shopping cart activity, and login sessions.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Create and manage your account
- Communicate regarding your purchases or inquiries
- Improve our website and user experience
- Prevent fraud and secure our platform
3. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with:
- Payment processors (e.g. Stripe, PayPal, Wise)
- Shipping providers
- Service providers for analytics, email delivery, and website security
These third parties are only given access to data necessary to perform their functions.
4. Data Retention
We retain personal data as follows:
- Inactive accounts: deleted after 12 months
- Pending/failed orders: deleted after 1 week
- Completed orders: retained for 12 months (for tax and audit purposes)
You may request deletion or export of your personal data at any time.
5. Your Rights
You have the right to:
- Access the data we hold about you
- Request corrections
- Request data deletion
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us at [support@thecharmgala.com].
6. Cookies
We use cookies to:
- Store login sessions
- Track shopping cart activity
- Analyze website traffic
You can adjust your browser settings to disable cookies, though some site features may not function properly.
7. Security
We take reasonable technical and organizational precautions to protect your personal data from unauthorized access, loss, or misuse.
8. Contact Us
If you have any questions about this Privacy Policy, please contact:
Email: support@thecharmgala.com
Website: https://thecharmgala.com